PMJAY Helpline Number 14555 — Complete Guide
The PMJAY helpline 14555 is the primary toll-free number for all queries related to the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana. It operates 24 hours a day, 7 days a week, and is available in multiple Indian languages.
Services Available on 14555
Eligibility Check: Provide your Aadhaar number, ration card number, or family details, and the operator will instantly check if your family is in the PM-JAY beneficiary database.
Hospital Information: Get details about PMJAY empanelled hospitals in your area, including which specialties they offer and their contact numbers.
Card-Related Queries: Assistance with lost cards, card download, updating family member details, and linking your ABHA ID.
Complaint Filing: Report hospitals that refuse valid PMJAY cards, demand money from patients, provide substandard treatment, or deny admission to eligible beneficiaries.
Grievance Tracking: Follow up on previously filed complaints and check their resolution status.
Scheme Information: General questions about PM-JAY coverage, benefits, eligible treatments, and the claim process.
How to File a Complaint Through 14555
Step 1: Call 14555 and select the language you are comfortable with.
Step 2: Select the option for “Complaint/Grievance” from the IVR menu.
Step 3: You will be connected to a live operator. Provide your PM-JAY card number or Aadhaar number for identification.
Step 4: Describe your complaint clearly — include the hospital name, date of visit, name of the person who denied service, and what exactly happened.
Step 5: The operator will register your complaint and give you a reference number. Save this number for tracking.
Other Ways to Get Help
Ayushman Bharat App: Download the official app for eligibility checks, hospital search, card download, and grievance filing — all from your phone.
Official Website: Visit pmjay.gov.in for online eligibility checking, hospital search, and scheme information.
Common Service Centre (CSC): Visit your nearest CSC for in-person assistance with card generation, eligibility verification, and complaint filing.
State Health Agency: Each state has its own health agency implementing PM-JAY. Contact your state’s agency for state-specific queries. Details are available on the PMJAY website.
Tips for Calling 14555
- Keep your Aadhaar card and PM-JAY card ready before calling
- Call during off-peak hours (early morning or late evening) for shorter wait times
- Note down the operator’s name and complaint reference number
- If the issue is urgent (hospital refusing emergency admission), clearly state that it is an emergency
- Follow up on your complaint within 7-10 days if not resolved
Find PMJAY hospitals near you: PMJAYHospitals.com
Disclaimer: PMJAYHospitals.com is an independent directory and is not affiliated with the National Health Authority or any government body. For official information, visit pmjay.gov.in or call 14555.